Are Your People Satisfied Or Engaged?

There are several direct correlations between your employees being engaged and client loyalty. In a 2012 meta-analysis of 263 analysis studies across 192 firms, Gallup found that companies in the top quartile for engaged employees, (compared with the bottom quartile) had twenty two percent higher profitability, ten percent higher customer ratings, twenty eight percent less theft and forty eight percent fewer safety incidents. Do you think they may have discovered something?!

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